The 6 most negotiated terms of Cloud Contracts

posted May 25, 2012, 8:58 AM by Bruce P. D'Sena
When it comes to service providers, their awareness of concerns, flexibility in negotiations and willingness to demonstrate security and robustness of applications are some of the needs that top the user wish list.

A three-year study by the Cloud Legal Project at Queen Mary, University of London found that the six most negotiated terms of cloud contracts were: provider liability, service-level agreements, data protection and security, termination rights, unilateral amendments to service features and intellectual property rights. 

The project researchers also predict that Service-level agreements and legal standards for cloud offerings will become more customized as the cloud market continues to mature and providers look for ways to differentiate their offerings.

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