The Book‎ > ‎

Table of contents

Preface 1

    Introduction & background 1

    Whom this book is for 5

    The book's structure 6

    How to read this book 11

    How to use the tools & exercises 11

1. Things must change around here! 13

    A sense of urgency 14

    This business is about Profit 15

    Velocity is the name of the game 16

    Globalization is inevitable 18

    Our organization has a critical role to play 19

    Turning things around 21

2. A reboot can’t solve a hardware problem 22

    It’s way overdue for that upgrade 22

    Trapped in a legacy of our own making 25

    The new generation is much further ahead 27

    Get with the times 29

3. Strategy before Execution 30

    Generating value as an equal partner 31

    Making it simpler for everybody 33

    Guiding principles 35

    What’s it going to be like when we get there? 37

    Is all this leading to outsourcing? 38

4. Storm clouds and silver lining 41

    The Cloud brings it all together 42

    Multilevel convergence 44

    The Internet of Things 45

    Accelerated, influenced, augmented perceptions of reality 47

    A new era for electronic commerce 49

    Cloud Intelligence 51

5. Service Models explained 55

    Infrastructure as a Service (IaaS) = Virtual computers & hardware 56

    Platform as a Service (PaaS) = Virtual software development 59

    Software as a Service (SaaS) = Online applications 62

    Shared and multi-tenant service models 64

    Mainstream shared SaaS application examples 64

    Dedicated and Private Cloud architectures 67

    Pros and cons of each approach 69

    The Cloud is here to stay 71

    Potential advantages of the Cloud approach 73

    Special considerations for businesses 73

    Some basic technical considerations 73

    Watch points with multi-Cloud provider approaches 74

6. The case for Cloudsourcing 75

    The cost and scalability value proposition is real 76

    Reinforcing value creation capabilities 77

    New opportunities through strategic partnerships 80

    A platform for globalization and new customer communities 82

    Addressing Cloud security misconceptions 84

    User education is critical 89

    So what’s holding us back? 90

    Reasons to consider a Cloudsourcing partner 92

7. Credibility reinforces Value 93

Focus on the things that matter to the business 94

Credibility Task 1 – Screen and clean departments 96

Task 2 – Defragment & consolidate 97

Task 3 - Isolate the Opex drivers to identify hidden value 99

8. Selection & Preparation 103

    Step 1 - Remove distractions that occlude our objectivity 103

    Step 2 - Choose the right service model(s) 104

    Step 3 – Decide what activities to outsource and Cloudsource 106

    The 5-Minute Portfolio Plan 107

    Quantify everything 112

    Potential “hard” stakeholder challenges 114

    Typical challenges - migrations / transitions 114

9. Creating and using a Strategic Technology Plan 117

    The plan is our most versatile tool 119

    Establish a governance process early 121

10. Inside-outside management of our partnerships 127

    Meeting Dependencies 129

    Demand management should not inhibit collaboration 129

    Planning & executing a transition 131

    Running a Pilot 133

    Test and verification 135

    Setting correct expectations 137

    When things don’t go as planned 137

    Early successes 139

    Partner reviews and corrective action 139

11. Culture & Framework 142

    Removing communication barriers 142

    Single points of authority vs. single points of contact 144

    “Pro-business” processes and workflow 145

    Change is natural, but can be managed 147

    Incremental phases work better than time extensions 150

    Innovation management and the collaborative process 151

    Things work differently in the Cloud 153

    Instill a transformational culture 155

12. The Cloudsourced Organization 161

    Setup & transition stages 163

    Technology roles & functions 164

    Maintaining an authoritative balance 169

    The right ratio and capability sets 169

    Avoid compromising workforce arrangements 171

13. Personalities in the mix 175

    Leaders, Relationship Managers and Architects 175

    The KAAM quadrant 180

    The right start can make a big difference 182

14. More disruption on the horizon 185

    Phenomenal growth changes Internet economics 185

    The emergence of the Relationship Brokers 190

15. Exit the Stone Age 192

Index 195

About the Author 203


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