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Using the tools & exercises

A number of tools, templates, checklists and worksheets have been included at the end of several chapters. Many of these are ready to be used "as is" in the business environment. I also look forward to these examples being food for thought and to be used as building blocks for the reader's own projects. More material will be added to this site over time, so please do check back occasionally. 

I would welcome any feedback or contributions that readers feel will be useful for future revisions of this book, will duly acknowledge any contributions that are published. Please use the contact section of to reach me.